PRIVACY POLICY

1. Who we are (Data Controller)

Roadside Technologies Ltd
Ireland Industrial Estate, Griffin Close
Staveley, Chesterfield, Derbyshire, S43 3LJ
Email: info@roadside-technologies.co.uk
Telephone: 01246 792000

For the purposes of UK data‑protection law, we are the data controller, meaning we determine how and why your personal data is processed.

2. What personal data we may collect

3. How we use your data and our lawful bases

We only process personal data where the law allows us to do so.

Where we rely on legitimate interests, these relate to operating, improving and securing our business and services and do not override your rights or freedoms. We do not collect names, email addresses or postal addresses from users who only browse our website and do not submit forms, create accounts or place orders.

4. Cookies and similar technologies

We use cookies and similar technologies on our website.

• Strictly necessary cookies are always enabled
• Analytics or other non‑essential cookies are used only after you give explicit consent

You can manage or withdraw your cookie consent at any time via our cookie settings banner.

Our analytics cookies (for example, Google Analytics) help us understand how our website is used. They are not activated unless you opt in, in line with PECR and UK GDPR requirements.

5. Sharing your data

We may share your personal data with:

• Professional advisers (legal, accounting, insurance)
• IT and website service providers
• Payment or logistics providers, where necessary
• Regulatory authorities, where legally required

All suppliers are required to keep your data secure and use it only in accordance with our instructions.

6. International data transfers

Where any personal data is transferred outside the UK (for example, via analytics providers), we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations, or
• International Data Transfer Agreements (IDTAs)

7. Data retention

We keep personal data only for as long as necessary:

• Enquiry data – up to 24 months
• Customer and transaction data – up to 6 years (legal and tax obligations)
• Marketing data – until consent is withdrawn
• Website analytics data – typically 14 months

Retention periods may vary where required by law.

8. Your data‑protection rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (right to be forgotten)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

Subject access requests

Requests are free of charge and we will respond within one month, unless a lawful extension applies.

9. Complaints handling

You have the right to complain directly to us if you are unhappy with how we handle your personal data.

• Complaints can be made by email or post using the contact details above
• We will acknowledge your complaint within 30 days
• We will investigate and provide an outcome without undue delay
• We will keep you informed of progress

10. Right to complain to the ICO

If you are not satisfied with our response, you also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access or disclosure.

12. Third‑party links

Our website may contain links to other websites. We are not responsible for the privacy practices of third‑party sites.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be published on our website.